Shipping and returns

Shipping Policy

Whether you’re a subscriber or buying a gift, At BOTTL shipping to anywhere in the UK is always free.

Return & Exchange Policy

  1. If you have made a purchase order and decide to return the wine you have purchased, you must notify BOTTL of such decision within a period of 24 hours from the date of your receipt and you have 14 days to return the relevant wine. You must then return the relevant wine, at your expense, to BOTTL and provide a tracking number. On receipt of the relevant Wine, BOTTL will then issue you a full refund of the purchase price of the wine, so long as the wine or packaging, in our sole discretion, has not been damaged.
  2. Returns will not be accepted, and refunds will not be issued, if BOTTL determines, in its sole discretion, that the relevant wine has been damaged or otherwise in a worse condition than they were in when dispatched by BOTTL.
  3. All returns to BOTTL should be dispatched using a trackable method of delivery. If a tracking number cannot be provided and the return is not received by BOTTL, the customer will not receive a refund.